Optipay Business Solutions runs your collections, call centre and customer-tracing operations with trained teams, clear reporting and results you can measure.
Hand us the operational heavy lifting. We deliver compliant, professional results so your team can focus on strategy.
Ethical, structured recovery of overdue accounts with tailored strategies, payment plans and transparent reporting.
Locate customers who have moved or gone silent using verified data sources, so no account is written off too early.
Inbound and outbound teams for support, sales and follow-ups, trained on your brand voice and scaled to demand.
Live dashboards and monthly insights on contact rates, recoveries and service quality across every campaign.
Call monitoring, agent coaching and data-protection practices that keep your reputation and customers safe.
Data entry, account updates and admin processing handled accurately and on time, freeing your core team.
Recruitment, onboarding, employee records and policy support, so you get a dependable HR function without the overhead.
Accurate, on-time salary processing, statutory deductions and payslips, with clear records ready for every audit.
We learn your goals, portfolio and customers.
A tailored playbook, scripts and success targets.
Trained agents go live with full onboarding support.
Weekly reporting and continuous optimisation.
“Optipay brought structure to our overdue accounts. Recoveries improved within the first quarter and reporting was always clear.”
“Their call centre team feels like part of our company. Customers notice the difference in tone and speed.”
“Skip tracing found customers we had given up on. It paid for itself almost immediately.”
We provide debt collection, skip tracing, call centre outsourcing, HR outsourcing, payroll administration, reporting and analytics, and back-office support, together or as stand-alone services.
After a discovery call and agreement on scope, most campaigns go live within two to three weeks, depending on team size and integration needs.
We follow strict confidentiality and data-protection practices, monitor calls for quality, and operate with respectful, ethical engagement standards.
Pricing depends on the service and volume. Collections can be performance-based, while call centre services use agreed monthly models. Contact us for a tailored quote.
Yes. Our teams flex with seasonal demand, so you only commit to the capacity you need.
Tell us about your accounts or customer-service needs and we’ll come back with a tailored proposal.
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